Support Center

When using our software we establish a support-contract or SLA. Depending on your choice, our organisation supports you by the following possibilities.

 

Our support center is at the ready every day to anwser your technical and functional questions. You register your issue in an online ticket, you can check the status of your ticket and can always communicate and add info to your ticket. Our support-agents  will work on an answer to your question as quickly as possible.

The Supportportal gives you access to all kinds of information to help you answer you question:

 

  • Access to all user manuals

  • Access to interactive video-tutorials

  • Access to the release-notes of the software-updates

  • Access to our WikiTasc (all tips and trics about our software)
     

Software Maintenance:
 
Newest Version

When a completely new version of MainTasc is being launched you are automatically entitled to the new version. (A version includes enhancements or changes to the functionality and sometimes entirely new functions)

 

Build

Frequent a new Build of MainTasc is extradited. (A Build contains necessary changes to existing features and new functionalities needed)

 

Update


Frequent an update of MainTasc is extradited. (In this update we solve problems found and we can -in very urgent cases- make small changes in functionality)

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Copyright © 2011-2016 PrimaTasc B.V.B.A.